Raised-panel steel
Carriage house
Modern flush
Full-view glass
LiftMaster openers
Chamberlain openersFull 25-point door and opener safety check with every visit - springs, cables, rollers, tracks, and your LiftMaster or Chamberlain opener included
You get a price before we start. It does not change when the truck arrives.
Get your free estimateThe Brock Garage Doors Houston Guarantee
Every repair we make in Houston carries a promise that’s written down before we touch a single bolt. When Brock Garage Doors Houston fixes your garage door, you get a 365-Day Done Right Promise. If that repair fails within a full year, we come back and make it right at no charge. Not a verbal assurance that evaporates after the truck leaves. It’s confirmed in writing, on every job, every time. That’s how Wade Mercer runs this company, and it’s how every technician who shows up at your door is expected to work.
What’s Covered
- Workmanship on every repair. If something we installed or adjusted fails within 365 days, we return and correct it without charging you for the second visit or the repair itself.
- Parts we supply and install. When we put a new spring, cable, roller, or opener component on your door, that work is covered under the same written one-year promise.
- Written price before work begins. You approve the number on paper first. The invoice matches that number. No surprises, no “we found something else” additions without your okay.
- Clean site when we leave. Broken spring pieces, old cable, packaging, grease smudges. We clean it up before we go. Your garage floor shouldn’t look like a repair happened.
- On-time arrival with a real person. You’ll talk to a live person when you call, and your technician shows up when we say they will. If we’re running behind, you’ll hear from us before the appointment window closes.
- Brand-specific repairs. We service LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor systems, so the fix matches your specific door, not a generic workaround.
Styles & brands we work with
Our Satisfaction Promise
If you’re not satisfied with how a repair turned out, call us. A real person answers the phone at (325) 308-2009, day or night, and we’ll get a technician back to your home. The 365-Day Done Right Promise means exactly what it says: if a covered repair fails within that window, the second visit is free. Not a discounted visit. Not a “we’ll see what we can do.” Free. Wade Mercer put this in writing because he knows Houston homeowners have been burned before by contractors who disappear after the check clears. That doesn’t happen here. You’ll get a straight explanation of what went wrong, what we’re doing to fix it, and confirmation that you owe nothing for the return trip.
Licensed & Insured Backing
The paperwork behind our guarantee matters as much as the words on it. Brock Garage Doors Houston is licensed and insured, which means you’re protected if something unexpected happens on your property. Insurance isn’t a marketing bullet for us; it’s the real backing that makes our written guarantee enforceable. Every technician who arrives at your door is background-checked and wears a uniform, so you know exactly who you’re letting into your home or garage. Wade Mercer operates this location as an independently owned and operated business within the Garrison Partners network, working to The Garrison Standard. That means the discipline, the written pricing, the clean site, and the one-year guarantee aren’t optional extras. They’re the way every job runs, from a broken cable in Spring Branch to a snapped torsion spring in Kingwood.
Why a Written Guarantee Matters in Houston
Houston’s heat and humidity are hard on garage door hardware. Springs lose tension faster here than they do in drier climates. Cables corrode. Opener circuit boards bake in July and August. We see it every week across Harris County. That’s exactly why a handshake promise isn’t enough. You need a guarantee that survives a Houston summer, a spring storm season, and the daily grind of the garage door going up and down hundreds of times. The 365-Day Done Right Promise covers repairs through all of it. If a spring we installed in March fails in October, we’re back out. No charge.
See the difference
Before
After
Before
After
Before
AfterHow We Make It Right
The process is straightforward because we’ve been doing this since 2001 under the Garrison Partners network, and we’ve learned that homeowners want three things when a repair fails: a fast response, a clear explanation, and zero additional cost. Here’s what happens. You call (325) 308-2009. A live person answers, even on a Sunday night or a holiday. We schedule the return visit at a time that works for you. A technician arrives, diagnoses the issue, explains exactly what happened, and fixes it. You sign nothing new. You pay nothing new. The guarantee we handed you on day one is the guarantee we honor on the return trip. Wade Mercer confirmed this policy in writing because he believes a guarantee that costs you money the second time isn’t a guarantee at all.
What Our Guarantee Does Not Cover
We’re direct about this because you deserve to know before you call. The 365-Day Done Right Promise covers the repair work we performed and the parts we installed. It does not cover damage from accidents, misuse, attempted DIY repairs after our visit, or normal wear on parts we didn’t touch. If your door was working fine and a tree branch falls on it, that’s a new repair, not a warranty claim. If you decide to adjust the springs yourself three weeks after we leave and the door stops working, that’s outside the promise. We’re not looking for ways to deny coverage. We’re telling you the boundaries so there’s no confusion when the time comes. Straight talk, the way Wade Mercer would explain it standing in your driveway.
Frequently Asked Questions About Our Guarantee
Yes. Every repair from Brock Garage Doors Houston includes a written guarantee that covers the workmanship and parts we supplied for a full year. If the repair fails within 365 days, we return and correct it at no charge. You’ll receive this in writing before the job starts, not after. Call (325) 308-2009 if you have questions about a specific repair.
Call us anyway. We’ll send a technician to look at the door, explain what’s going on, and give you a written price before any new work begins. We won’t pretend the old guarantee still applies, but we also won’t leave you stranded. Houston homeowners call us years after our last visit because they trust the diagnosis they get from Wade Mercer’s team. That trust is worth more than a warranty expiration date.
No. Under the 365-Day Done Right Promise, the return visit and the corrective repair are covered at no charge. This isn’t a discounted rate or a rebate. It’s free. The guarantee is part of every job we do, not a fee item and not a negotiation. If the repair we made fails within a year, we make it right without touching your wallet.
The workmanship guarantee covers the repair itself, regardless of brand. We service LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor systems, and the 365-Day Done Right Promise applies to the repair work we perform on any of them. Manufacturer warranties on parts are separate and follow the manufacturer’s terms, but our workmanship is covered in writing for a full year.
Absolutely. We hand you the written price and the written guarantee before any work starts. You’ll know exactly what the repair costs and exactly what’s covered for the next 365 days before you approve anything. If you want to review it first, take your time. The price won’t change once you approve it, and the guarantee terms are right there on paper. Call (325) 308-2009 and we’ll walk you through it.
Call Brock Garage Doors Houston
When you need a garage door repair in Houston and you want it fixed right the first time, call (325) 308-2009. A live person answers 24 hours a day, seven days a week. You’ll get a written price before work begins, a written 365-day guarantee on every repair, and a technician who’s been background-checked and trained to work on all major brands. Wade Mercer and his team serve Houston and the surrounding areas with the kind of straight talk that’s harder to find than it should be. If we can’t fix it, we’ll tell you. If we can, we’ll guarantee it.
Written by Wade Mercer, Owner at Brock Garage Doors Houston, serving Houston since 2001.