Frequently Asked Questions

Call (325) 308-2009 and a live coordinator answers during business hours. You'll describe the problem, we'll schedule a window that works for you, and a technician will arrive inside that window. The technician diagnoses the issue, gives you a written price before any work starts, and if you approve, the repair happens right there. Most common repairs are completed the same visit because the truck carries the parts most Houston homes need. The site is left clean, and the work is covered for a full year in writing.

Yes. Estimates are free, and they're given in writing before any work starts. For repairs, the technician arrives, inspects the door, and writes out the price on the spot. For new door or full replacement work, we'll come out, measure, talk through options with you, and hand you a written quote. The price on that paper is the price you pay. We believe Houston homeowners are tired of prices that move at the door, so ours don't. Call (325) 308-2009 and set up a time.

Most torsion spring replacements take 45 to 90 minutes from start to finish. The job includes releasing the old tension safely, installing the new springs, balancing the door, and testing the full cycle. If you have an older Houston door with rusted hardware, the job may run a bit longer because components need extra attention. We will tell you upfront if anything looks like it'll add time. The price is already set in writing before the work starts, so a longer job doesn't mean a bigger invoice.

Most Houston homes with torsion spring systems have two springs, and when one breaks, the other is usually close behind. We recommend replacing both at the same time. Springs are rated for a set number of cycles, and paired springs wear at nearly the same rate. Replacing only one means paying for labor twice when the second one fails. You get a written price for both springs before any work begins, and the labor cost is usually the same whether we replace one or two. Call (325) 308-2009 and we'll explain what your door needs.

In most cases, yes. We keep our trucks stocked with the springs, cables, rollers, and sensors that Houston homes most often need, so the technician can complete the repair on the first trip. If your door needs a specialty part, like a non-standard panel or a specific opener model, we'll order it and schedule a return visit. The key is calling early in the day. The earlier we can get a technician to your home, the better the chance of a same-day fix. Call (325) 308-2009 and our coordinator will tell you what's possible today.

We handle urgent repairs during our regular hours: Monday through Friday 7:00 AM to 7:00 PM, and Sunday 7:00 AM to 7:00 PM. If your garage door is stuck half-open and you can't secure the house, that's an urgent situation, and we'll get you on the schedule as fast as possible. Many Houston homeowners call us because the door won't close at night or won't open in the morning with the car stuck inside. Call (325) 308-2009 and our live coordinator will help you get it handled.

If you can close the door manually, disengage the opener with the red release handle and lower the door by hand. If the door is stuck open or you cannot move it, leave it as is, keep the interior garage door locked, and call us the next morning during business hours. A broken spring makes the door dangerously heavy, so do not try to force it. Once we're open, call (325) 308-2009 and we'll schedule a technician for the same day when possible. Your home is secure if you keep the inside door locked.

We do, in most cases, depending on when you call and where you're located. Same-day repair is very common for spring replacements, cable repairs, and off-track doors because our trucks carry the needed parts. If you call from Rosenberg or Fresno later in the day, drive time may push the appointment to the next day. Call (325) 308-2009 as early as possible and our coordinator will give you an honest answer about when a technician can arrive. We don't overpromise and then miss the window.

We install and service Clopay, Amarr, Genie, and Wayne Dalton products. Clopay and Amarr are our go-to door brands because they build solid, well-insulated doors that stand up to Houston's heat and humidity. For openers, we lean on Genie belt-drive models, especially for homes in The Woodlands and Friendswood where garages double as living space and noise matters. Whatever brand you have on your door now, we can service it. Parts are selected for longevity, not the cheapest bid.

We service all major brands, not just the ones we install. Whether your door is a Wayne Dalton, Clopay, Amarr, or a builder-grade model from when the home was constructed, our technicians work on it. Houston homes have a huge range of door brands and ages, from new builds in Pecan Grove to older homes in South Houston. The repair may require ordering a specific part if your door is discontinued, but diagnosis and repair work cover every brand. Call (325) 308-2009 and tell us what you have.

A belt-drive opener with a DC motor is the best choice for most Houston homes. Belt drives are quiet, which matters when the garage is under a bedroom or when you leave early and don't want to wake the house. DC motors start and stop more smoothly than old AC models, which puts less wear on the door. Houston's heat also means an opener with a quality capacitor and circuit board is worth the extra cost. We recommend Genie belt-drive models for their reliability. Call (325) 308-2009 for a recommendation based on your specific door.

Every pro working under the Brock Garage Doors name in Houston is required to hold the license and insurance the state of Texas requires. That means you're not letting an unvetted stranger into your garage. Wade Mercer leads the Houston team and makes sure every job runs to The Garrison Code: show up inside the window, price in writing, do it by the book, and leave it clean. If you want to verify anything before we arrive, call (325) 308-2009 and ask. We're glad to answer.

In most Houston-area municipalities, replacing an existing garage door with a door of the same size does not require a permit. The work is considered a like-for-like replacement. If you're changing the door size, moving the opening, or doing structural work to the garage frame, then a permit may be required depending on your city. When we do replacement work in Houston, Richmond, or Baytown, we tell you upfront if your job needs permitting. It's part of doing the job by the book.

Every repair is guaranteed in writing for a full year. That's The Garrison Standard. If the repair fails in that time, we come back and make it right at no charge. This covers the parts we installed and the labor. A spring replacement, a cable fix, a roller replacement, an opener repair: one year, in writing. Houston homeowners deal with enough no-shows and shoddy work without wondering if the fix will hold. We put it on paper so you don't have to wonder. Call (325) 308-2009 and ask us about it directly.

The written price covers the full scope of the job: the parts, the labor, and any hardware needed to finish it right. Before any work starts, the technician hands you a written quote with the exact dollar figure. That's the price. If the technician finds something else wrong while working, they'll stop and talk to you before adding anything to the job. No surprise line items. No "the price went up once we got into it." The number you agree to is the number you pay. That's how we work in Houston.

The one-year workmanship warranty stays with the home, so if you sell during that year, the new owner gets the remaining coverage. We know Houston homes change hands often, and a garage door repair shouldn't be a worry for the next owner. The written guarantee covers the specific work we performed, not the entire door system, and it follows the address. If you're selling and want to pass the paperwork along, keep a copy of the written guarantee we gave you. The next owner can call (325) 308-2009 with any questions.

You can, but you shouldn't. Torsion springs are under enough tension to cause serious injury or death if they release while you're working. The winding bars need to be the right size, the spring needs to be wound to the exact number of quarter-turns for your door's weight, and one slip is all it takes. This is not a project for a YouTube tutorial. A trained professional has the right tools and the right process. Call (325) 308-2009 and let a technician handle it. Your safety is not worth saving a couple hundred dollars.

Yes, a few simple things. Visually inspect the rollers, cables, and track for wear or rust. Keep the track clean with a rag. Lubricate the hinges and rollers with a white lithium or silicone spray every few months. In Houston, the humidity accelerates rust, so this matters more here than in dry climates. Test the auto-reverse safety feature by placing a 2x4 in the door's path and closing it; the door should reverse on contact. Do not touch the springs. If you see a frayed cable or a worn roller, call (325) 308-2009 before it fails.

Once a year is a good interval for most Houston homes. A professional tune-up catches worn rollers, frayed cables, loose hardware, and weakening springs before they fail. In Houston's humid climate, metal parts corrode faster than in drier regions, so the annual check matters more here. If you use the garage as a workshop, gym, or daily entry to the house, you may want service every six months. The written price for maintenance is set before any work begins, and we'll tell you if anything needs attention. Call (325) 308-2009 to schedule.

We serve Houston and the surrounding communities, including The Woodlands, Richmond, Baytown, Missouri City, Rosenberg, Friendswood, La Porte, Fresno, Pecan Grove, Galena Park, and South Houston. Our technicians know the garage door setups common in each area, from newer construction in The Woodlands to older, custom doors in Galena Park. The drive time is built into your written quote, so the price you're quoted is the price you pay regardless of your location. Call (325) 308-2009 to confirm we cover your address.

We focus on residential garage doors. Most of our work in Houston, The Woodlands, and the surrounding areas is single-family homes, townhomes, and residential garage systems. If you have a commercial property or a roll-up door on a warehouse, we can point you in the right direction. For your home, we handle everything from spring replacement to full door installation. Call (325) 308-2009 and tell us what you have. If it's a home garage door, we've got it covered.